Return & Refund Policy

At Nexolio, we want you to be satisfied with your purchase. If you are not satisfied with an eligible item, you may request a return in accordance with this policy.

Return Period

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the item must generally be unused, unworn, unwashed, and in its original condition and packaging.

Items That Cannot Be Returned

Certain items may not be eligible for return, including:

• Items that have been worn, washed, damaged, or altered

• Items without original packaging or tags when applicable

• Personalized or customized products

• Items identified as final sale

• Products that are otherwise excluded by applicable law or the product listing

Damaged or Incorrect Items

If you receive an incorrect, defective, or damaged item, please contact us as soon as possible after delivery.

Please include your order number and, when appropriate, clear photos showing the issue.

We will review the request and provide appropriate instructions.

Return Shipping

Unless the item is defective, damaged, or incorrectly shipped, the customer may be responsible for return shipping costs.

Return shipping costs may also vary depending on the reason for the return.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method.

Depending on your payment provider, it may take additional business days for the refund to appear in your account.

Exchanges

If you need a different size or item, please contact us. Exchanges may depend on product availability.

How to Request a Return

Please contact Nexolio with your order number and the reason for your return before sending any item back.

Do not send products to our business address unless you have received return instructions from us.

Contact Us

Nexolio
526 Egypt Rd
Thomasville, Georgia 31757
United States