Frequently Asked Questions

How can I place an order?

Browse our products, select the item and size you want, add it to your cart, and complete checkout using the available payment options.

How can I track my order?

Once your order has shipped, you will receive shipping confirmation and tracking information when available.

You can use the tracking information to check the status of your delivery.

How long does shipping take?

Orders are generally processed within 1–3 business days. Delivery times vary depending on the shipping method, destination, carrier, and other circumstances.

Please see our Shipping Policy for additional information.

Can I return an item?

Eligible items may generally be returned within 30 days of delivery, subject to our Return & Refund Policy.

Items should generally be unused, unworn, unwashed, and in their original condition.

What if I receive a damaged or incorrect item?

Please contact us as soon as possible after receiving your order. Include your order number and photos of the issue when appropriate so we can review your request.

How will I receive my refund?

Approved refunds are generally issued to the original payment method. Processing times may vary depending on your payment provider.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible. We cannot guarantee that changes or cancellations can be made after an order has been processed or shipped.

What payment methods do you accept?

Available payment methods will be displayed during checkout.

How can I contact Nexolio?

You can contact us using the contact information provided on our website.

Nexolio
526 Egypt Rd
Thomasville, Georgia 31757
United States